Last Updated: December 18, 2025
Ellen Health (“we,” “us,” “our,” or “Company”) operates the website ellen.health (the “Site”) and related health services. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or interact with us through SMS/text messaging.
1. Information We Collect
We collect information you voluntarily provide when you create an account, complete forms on our website, subscribe to our newsletter or SMS messaging program, request health-related information, or contact us.
This information may include: Name, email address, phone number, mailing address, account preferences, health-related information you choose to share, and payment information.
2. How We Use Your Information
We use your information to provide and improve our services, process transactions, send administrative messages and updates, send promotional communications (with your consent) including via SMS, provide health-related tips and educational content, and comply with legal obligations.
3. SMS/Text Messaging Program
Important: By providing your phone number and opting in to our SMS program, you agree to receive text messages from Ellen Health as described below.
3.1 SMS Program Description
Our SMS program may include health tips, wellness information, appointment reminders, service updates, account notifications, and promotional offers.
3.2 No Sharing of Phone Numbers
We do not sell, rent, or share your phone number with third parties for their marketing purposes. Your phone number will only be used by Ellen Health and our service providers who assist us in delivering messages.
3.3 Consent and Opt-In
By opting in to our SMS program, you provide your prior express written consent to receive marketing and promotional text messages from Ellen Health. Consent is not a condition of purchase. You confirm you are the owner or authorized user of the phone number provided.
3.4 Message Frequency
Marketing/Promotional Messages: Up to 4 messages per month. Transactional Messages: As needed. Health Tips and Reminders: Up to 8 messages per month (if subscribed).
3.5 How to Opt-Out
To stop receiving SMS messages: Reply STOP, UNSUBSCRIBE, CANCEL, END, or QUIT to any message you receive from us. You may also email privacy@ellen.health. After opting out, you will receive a one-time confirmation message.
3.6 Help and Support
For help with our SMS program, text HELP to any message or email support@ellen.health.
3.7 Message and Data Rates
Message and data rates may apply. Depending on your mobile phone service plan, you may be charged by your carrier for each text message. Ellen Health is not responsible for carrier fees.
3.8 TCPA Compliance
Ellen Health complies with the Telephone Consumer Protection Act (TCPA). By opting in, you provide prior express written consent to receive autodialed and/or prerecorded marketing calls and text messages. Consent is not required as a condition of purchase.
3.9 CTIA Guidelines
Our SMS program complies with CTIA Short Code Monitoring Handbook and Messaging Principles and Best Practices.
4. Health Information Practices
Important Notice: Ellen Health is a health information and wellness platform. We are not a healthcare provider, and the information we provide does not constitute medical advice, diagnosis, or treatment. Always consult with a qualified healthcare professional for medical concerns.
We treat health-related information with heightened care including encryption, access controls, and regular security assessments.
5. Information Sharing
We may share information with service providers who perform services on our behalf, when required by law, in connection with business transfers, or with your consent.
6. Data Security
We implement appropriate security measures including SSL/TLS encryption, access controls, and regular security audits. No method of transmission is 100% secure.
7. Your Privacy Rights
You may have rights to access, correct, or delete your personal information, and to withdraw consent. Contact privacy@ellen.health to exercise these rights.
8. California Privacy Rights (CCPA/CPRA)
California residents have additional rights including the right to know, delete, opt-out of sale/sharing, and non-discrimination. Email privacy@ellen.health to submit requests.
9. Children’s Privacy
Our services are not intended for children under 13. We do not knowingly collect personal information from children under 13.
10. Changes to This Policy
We may update this Privacy Policy from time to time. Material changes will be communicated through our website or by email.
11. Contact Us
Ellen Health – Privacy Team
Email: privacy@ellen.health
Phone: 626-225-2907
Website: ellen.health
For SMS inquiries, text HELP to any message or email support@ellen.health.